Albert Besanez

Albert Besanez has a strong background in the IT industry, with experience in project management, documentation, support, and customer service. Albert currently works for Tollanis Solutions, Inc. as an IT Project Manager and Documentation Lead. Previously, they worked for Virtasant as a Support and Documentation Specialist and for Paymentology as a Customer Support Manager. Albert also has experience in knowledge management and instructional design from their time at Crossover for Work, where they worked as a Product Knowledge Curator and an Instructional Designer/Knowledge Architect. Prior to that, they worked at Convergys as an Operations Manager and a Team Leader, and at AOL Member Services Philippines, Inc. as a Senior Support Consultant.

Albert Besanez earned a Bachelor's Degree in Electronics and Communications Engineering from Holy Angel University between 1995 and 2000. In addition, they have obtained several certifications in various fields related to instructional design and e-learning from LinkedIn, including Operational Excellence Foundations in 2022, Agile Instructional Design, Articulate: Visual Design Basics, Learning How to Increase Learner Engagement, Teaching Techniques: Creating Effective Learning Assessments, Elearning Essentials: Instructional Design, Elearning Techniques: Visual Design, Gamification for Interactive Learning, and Instructional Design: Working with SMEs.