Matthew Roberts

Matthew Roberts possesses extensive experience in customer care and retail management, currently serving as Senior Manager of Customer Care at TriNet since March 2023, while concurrently holding the position of Global Customer Care Manager at Zenefits since August 2017. Roberts has progressed through various roles at Zenefits, starting as a Customer Care Associate and advancing to managerial positions, demonstrating expertise in payroll, HR, and insurance services. Prior to their tenure at Zenefits, Roberts worked at Jewel-Osco for over 30 years, culminating in the role of Assistant Store Director, where responsibilities included overseeing daily operations, budget management, and vendor relations, along with leading a team of associates in customer service.