Milica Swanepoel

Milica Swanepoel is an experienced professional specializing in knowledge management and quality operations within the domains support industry. Currently serving as the Director of Knowledge Management and Quality Operations at Tucows Domains since February 2024, Milica has held various leadership roles at Tucows since June 2020. Previous positions include Customer Services Manager at Cunard, Project Manager at Blue North Strategies, and Guest Services Manager at Royal Caribbean Cruises, where Milica was recognized for exemplary problem resolution and service delivery. Additional experience includes supervisory roles at Maritz Canada and the Canadian Automobile Association, focusing on business process improvements and team performance development. Milica holds a degree from Georgian College, completed between 1997 and 1999.