Debbie Douglas

Debbie Douglas is a seasoned professional in voice engineering and technical network consulting, currently serving as Principal Voice Engineer at United Airlines since April 2009, where responsibilities include solution architecture, engineering, and administration for various contact centers. Prior to this role, Debbie worked at AT&T as a Technical Network Consultant from January 2008 to February 2009, focusing on technical support and assurance for voice solutions. Before that, Debbie was a Project Manager and Resource Scheduler at NACR from December 2004 to December 2007, supervising projects for national account managers using established project management methodologies.