Rez Santos

Rez Santos has a diverse work experience in the customer service industry. They started their career at TELUS International Philippines, where they served as a Customer Service Representative from July 2003 to October 2004. They then progressed to become an Operations Team Lead from November 2004 to June 2008.

Following their time at TELUS, Rez joined [24]7.ai in July 2008 as a Team Leader. They held this position until June 2012 when they were promoted to Senior Team Leader. Finally, from July 2012 to February 2022, Rez served as an Operations Manager at [24]7.ai.

Most recently, Rez Santos joined UNObank in February 2022 as the Head of Human Channels. In this role, they are responsible for overseeing customer service operations, developing strategies to improve customer experience, and ensuring compliance with local regulations.

Overall, Rez Santos has extensive experience in customer service management and a track record of successfully leading teams to deliver exceptional customer satisfaction.

Rez Santos completed a Bachelor of Arts degree in Broadcast Journalism from Centro Escolar University from 1998 to 2002. Before that, in 1997, Rez Santos attended the University of Santo Tomas, although no specific degree or field of study was mentioned. Rez Santos also attended the University of Santo Tomas at an unspecified time, but no details about the degree or field of study were provided.