Felix Manuel

Felix Manuel has extensive experience as a Sr. Technical Support Engineer at both vCustomer and New vC International since October 2007, with a notable promotion to Supervisor in 2009, where responsibilities included planning and managing a team of over 120 employees while ensuring compliance with SLAs. Felix has specialized in the CISCO-CBG EMEA voice process, demonstrating expertise in technical support for SOHO products. Felix holds a B.Com degree from St. Joseph Boys School.