Louise Harston

Louise Harston has extensive experience in customer experience management, currently serving as the Head of Customer Experience at Vianet Group PLC since June 2003. In this role, Louise leads customer experience teams and is responsible for establishing service level agreements and internal quality measures, all aimed at enhancing customer value. Prior to this, Louise held various positions at Vianet Group PLC, including Head of Customer Delivery, Customer Delivery Manager, Customer Sponsor, and Data Analyst Team Leader, demonstrating a strong background in customer service and data analysis since starting as a Customer Data Advisor in April 2000.