Katy Burn

Katy Burn has extensive experience in operational roles at Virgin Atlantic since May 2011, currently serving as Duty Manager in Network Operations OCC and previously in multiple managerial and specialist positions, including overseeing crew operations and handling operational disruptions. Katy has effectively led teams during the Covid-19 pandemic as a Team Leader for Employee Covid Testing and has demonstrated strong customer service skills as a Senior Cabin Crew member. Prior to their tenure at Virgin Atlantic, Katy worked as a Customer Service Host at Mercedes-Benz World Conferences, Meetings and Events from March 2019 to November 2022. Katy's educational background includes attendance at Fullbrook from 2008 to 2010.