Nacole Peoples

Nacole Peoples-Johnson, MBA, has extensive experience in customer service and operations management, currently serving as the Contact Center Digital Support Manager at VyStar Credit Union since November 2019, following roles as Operations Support Assistant Manager and Digital Services Support Assistant Manager. Prior experience includes nearly two decades at State Farm Insurance, where Nacole held various positions, including Customer Care Center Supervisor, leading teams in service and technical support, and Claim Automation and Procedures Specialist, collaborating on process improvements. Nacole also managed investigations in Special Investigations and ensured effective claim settlements as a Claim Representative. Nacole holds a Master of Business Administration with a focus in Project Management from Strayer University and a Bachelor of Arts in Criminal Justice/Safety Studies from Michigan State University.