Pam has been working in the Healthcare and Information Technology field for over 25 years. Her experience spans IT operations, customer service management, IT service management, workflow development and process improvement. Pam’s years of IT operations and customer service has provided her the understanding and expertise necessary to work closely with clients to effectively develop workflow management and process documentation, including identifying areas for process improvement. Pam excels at customer service management, process improvement, help desk implementation and project management.
Pam holds an Associate of Science in Business Administration as well as certifications in ITIL and Operational Support and Analysis.
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