Customer Success Manager

Who We Are

Walnut is a fast growing startup in the sales automation space, backed by top-notch investors.

We help some of the best sales teams in the world to dramatically perform better, by easily creating failure-free, interactive, and personalized demo experiences for each prospect - without coding.

We are a young company that values culture, transparency, and achievements, and put our founding members at the very heart of our company.

We are looking for an experienced CSM to join Walnut and lead our clients onboarding, product implementations, and renewals.

The CSM completes the post-sales life-cycle for Walnut’s portfolio of customers, serving as an advocate for each customer and accelerating the expansion of Walnut within each account.

What your day to day will look like:

• Serve as the trusted point of contact for Walnut’s customers throughout the lifecycle, beginning from the point of sale and extending through on-boarding, business reviews, project success, and renewals.
• Ability to understand customer requirements, identify, up-sell and cross-sell opportunities to deepen penetration of Walnut solution within the customer environment
• Maintain great technical knowledge of the Walnut product and guide our clients through the most relevant features and functionalities for their specific business needs.
• Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management.

Requirements:

• 3-4 years of Customer Success experience in a SaaS company
• Strong analytical and technical skills
• Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management.
• Accustomed to working effectively both independently and as a team player in a fast-paced start-up environment.
• Strong leadership skills
• Extra Credit: Experience using JIRA, and basic HTML skills.