Customer Success Manager

About us

Greendeck is one of Europe’s leading retail-tech companies. We use artificial intelligence to help retailers and retail brands make better pricing, marketing and merchandising decisions.

We are a small team - based across London and Indore - with a big vision and are growing rapidly. We’re a Techstars company, and are backed by some of London’s biggest VCs. We have been awarded UK’s ‘Startup of the Year’ and also featured by Forbes as a startup 'set to blaze a trail'. We are well funded, profitable and have customers across the globe from Japan, Austria and France to name a few.

We are also working on a cool new product called Cliff.ai. It's a completely radical way of monitoring metrics so that companies don't waste time setting up complex pipelines and monitoring thousands of dashboards. Cliff is being used by one of Asia's biggest telecom company and some of the world's best startups.

Your work includes

Developing and running a detailed project plan to track account management progress. Helping build customer success processes and playbooks. Managing the relationship with the client and all stakeholders. Ensuring the customer is able to get the value from the Greendeck platform. Empathizing with every aspect of the customer experience, putting customers’ needs first. Onboarding new customers and conveying platform functionality and periodic changes/feature updates. Ensuring timely delivery to customers and no customer churn. We are looking for

A candidate who can:

Quickly respond to and resolve customer queries. Translate customer’s business requirements into technical requirements. Coordinate effectively with the engineering and product team. Proactively monitor analytics around customer metrics. Work with customer teams to build and enhance their Greendeck knowledge base. Help customers with identifying and defining use cases for Greendeck products and its features. (bonus) Has experience working in B2B Enterprise Software and SaaS.

Skills

Strong communication, written, verbal and presentation skills (since it is a customer facing role). Willingness to take initiative and tackle things on your own. Able to identify product expansion/up-sell opportunities. Develop and nurture customers to become strong advocates on behalf of Greendeck.

What you can expect

Attractive pay and bonus scheme. Lunch is on us, every day! Flexible working hours and leave policy. A truly flexible, trust-based, performance-driven work culture. A young and passionate team building elegant products with intricate technology for the future of retail and e-commerce. Our average age is below 25!

It's important to us

That you relocate to Indore.