Kaylyn Sena

Kaylyn S. has a diverse work experience, starting with their role as a Child Treatment Counselor at Shiloh House from August 2016 to February 2018. Kaylyn then transitioned to Colorado Christian University, where they worked as an Admissions Marketing & Events Graduate Assistant from July 2018 to December 2019.

From November 2020 to December 2021, Kaylyn served as a Customer Experience Associate at Pepper, where they became the brand ambassador and exceeded established KPIs while engaging with customers across various channels. Following that, they took on the role of a CX Lead - Customer Success at Pepper in December 2021, where they took charge of customer-facing communication touch-points, conducted product and style trainings, and provided proactive communication with high-value customers.

Throughout their experiences, Kaylyn has demonstrated strong customer service skills, attention to detail, and proficiency in various internal systems.

Kaylyn S. holds a Master's Degree in Organizational Leadership from Colorado Christian University, which was obtained from 2018 to 2020. Prior to that, they completed their Bachelor's degree in Psychology from the same university, from 2013 to 2016. Alongside their academic qualifications, they have also obtained several additional certifications. In August 2020, they received the "Build Your Skills In Customer Service (CSS Certification)" from LinkedIn. In August 2021, they became certified as an "Academy | New Agent / Customer Service Hero" from Gladly. Most recently, in January 2023, they obtained the certification in "Creating a Positive Customer Experience" from LinkedIn.