Ellaine Grace Lagazo

Ellaine Grace Lagazo has accumulated extensive experience in customer service and support roles, primarily at Western Union since 2010. As a Team Leader since November 2013, Ellaine directs daily operations and evaluates processes to ensure timely and knowledgeable responses to customer service calls related to Dodd Frank. Prior to this role, Ellaine served as an Online and Offline Support Specialist II at Western Union, facilitating money transfer requests in multiple languages for customers across the Asia Pacific region. Ellaine's earlier experience includes serving as an Online Support Specialist at VXI Global Solutions, LLC, and progressing through several positions at Advanced Contact Solutions, Inc., where responsibilities included managing a quality assurance team and monitoring customer service interactions to uphold service standards.