Freddy Navarrete

Freddy Navarrete is an experienced professional with a diverse background in customer relationship management, operations, and travel services. Currently serving as a Junior CRM Operation Manager at Westwing since August 2022, Freddy oversees newsletter distribution, coordinates submission processes, ensures quality checks, and monitors performance metrics. Previous roles include managing B2C client relationships and web sales at Explorandes, overseeing client bookings at Casa Nuestra, and facilitating customer service at Wake up Coffee. Freddy has also contributed to educational programs as a Program Coordinator at 4YOU2 Idiomas and served as a tour guide in Ecuador. Holding an MBA in Digital Marketing Strategy from EMLV and a degree in Tourism Management from UNIVERSIDAD LAICA ELOY ALFARO DE MANABI, Freddy combines expertise in marketing with a strong foundation in tourism and customer service.