Charmaine Colaco

Charmaine Colaco is an accomplished professional with extensive experience in customer service and training, currently serving as the Manager of Customer Success at YAP since January 2020. Prior to this role, Charmaine held multiple positions at Citibank UAE from August 2004 to December 2015, culminating as the lead trainer for call center operations, where responsibilities included onboarding and training new hires, and managing customer service teams to meet performance metrics. Earlier career roles include customer service and administrative positions at companies such as AGN MAK Chartered Accountants and Aramex. Charmaine holds a Bachelor's degree in Business Administration with a focus on Finance from ECMIT in Dubai and has completed a secretarial course from Atlas Institute.