Liban Egal

Liban Egal is an accomplished Customer Success Manager with a robust background in client engagement and retention strategies. Currently employed at the YMCA of the North since August 2019, Liban has successfully developed a comprehensive onboarding program utilizing Salesforce, achieving a 90% member retention rate within the initial three months. Prior to this role, Liban served as a Customer Success Specialist at CLEAR from August 2017 to August 2019, where expertise in Zendesk facilitated the creation of strategic nurturing programs that significantly boosted subscription growth. Liban holds a Bachelor of Technology degree in Business/Office Automation/Technology/Data Entry from The University of Memphis, earned in May 2016.