Linda J. Ferreira Rapalino

Linda J. Ferreira Rapalino is a Customer Experience Manager at Zelis since October 2022. Prior to this role, Linda served as a Jr. Loan Processor I and Mortgage Loan Assistant at Columbus Capital Lending, LLC., where responsibilities included maintaining customer communication and supporting verification processes. Linda's experience also includes working as an Assistant to the Tax Manager & Attorney at GRSH Law, managing client inquiries and billing, and as a Commercial Manager at Helm Bank USA, overseeing foreign client portfolios. Additional roles include Customer Service Executive and Executive Assistant at Itaú Colombia, focusing on collections and auditing sales productivity. Linda holds a degree in International Relations from Universidad del Norte, along with bookkeeping studies from Miami Dade College and a minor in International Economy and Business.