Mike Cardamone

Mike Cardamone has over 20 years of work experience in various roles within the technology industry. Mike has worked at companies such as Zuora, Qualys, VeriSign, ProBusiness, Phyve (formerly Digital Medical Systems), 3Com, Hewlett-Packard, Lynk Systems, and SimulTrans.

Their most recent position was as the Director of Operations Support at Zuora, where they have been employed since 2018. Prior to that, they held roles such as Sr. Manager Support Operations, Global Escalation Manager, and Escalation Manager at the same company.

Before joining Zuora, Mike worked at Qualys as a Customer Experience Analyst, Technical Support Manager, and Support Engineer. Mike was responsible for managing technical support and customer services groups, creating and refining processes and procedures, and delivering customer support data to executive staff.

Earlier in their career, Mike worked at VeriSign as a Customer Support Lead, overseeing multiple support teams, and at ProBusiness as a Technical Support/Application Designer, where they designed and implemented an intranet and created custom tools for reporting statistical data.

Their earlier roles include Supervisor at Phyve, Support Engineer at 3Com, Contractor at Hewlett-Packard, West Coast Technical Trainer at Lynk Systems, and Special Project Assistant to the CEO at SimulTrans.

Throughout their career, Mike has demonstrated their expertise in operations support, technical support, customer experience, and team management.

Mike Cardamone attended De Anza College from 1987 to 1989, where they focused on Automotive Engineering. Mike did not obtain a degree during this period.