Rhiann Eddy

Rhiann Eddy has a background in education, with experience as an English teacher in various school districts. With a Master of Education in Educational Leadership and Administration, Rhiann transitioned into roles focused on customer success in educational technology companies. Currently, Rhiann holds the position of Director of Customer Success Operations at Amira Learning, where Rhiann ensures customers receive high-quality educational experiences. Rhiann's previous role as a Customer Success Manager at Illuminate Education involved supporting enterprise customers through product implementation and driving sales and renewals. Prior to their work in educational technology, Rhiann was an instructional coach at Houghton Mifflin Harcourt, where Rhiann worked closely with multiple teams to ensure customer success.