Jeferson Santos

Jeferson Santos has a diverse work experience in sales and account management roles. Jeferson currently serves as the Head of Sales at Cidadania4u, where they have been instrumental in achieving a significant growth of over 500% for the company in 2021. Prior to this, they worked as an Inside Sales Coordinator at the same company, where they helped in building processes and tools to enhance sales performance.

Before joining Cidadania4u, Jeferson worked at SoftExpert - Software for Excellence as an Inside Sales Coordinator. There, they played a crucial role in developing and implementing the Inside Sales strategy, including the creation of sales processes and inbound marketing automation.

Additionally, Jeferson worked at ContaAzul, where they held the positions of Senior Account Manager and Customer Success Analyst. As a Senior Account Manager, they contributed to the company's expansion efforts and successfully increased the client base from 200 to 3,000 clients per month. As a Customer Success Analyst, they focused on customer activation and engagement, implementing effective strategies to retain customers and reduce churn rate.

Furthermore, Jeferson gained experience as a Key Account Manager at FERRARA BRASIL, where they managed key accounts and developed customized projects for clients in the retail industry. Jeferson 'sresponsibilities included building strong business relationships, identifying new business opportunities, and helping clients improve competitiveness in the point of sale.

Overall, Jeferson's work experience reflects their expertise in sales, account management, and customer success, with a strong track record of driving growth and building successful client relationships.

Jeferson Santos has a degree in Commercial Management from UNIASSELVI. Jeferson also holds a postgraduate degree in Strategic People Management from the same institution. In addition to their formal education, Jeferson has obtained several certifications in various areas. Jeferson completed an Introduction to Data Science course at FGV Online in June 2020 and a Relationship between Coaching and Mentoring course at the same institution. Jeferson also received a Lifelong Learning certification from PUCRS Carreiras in May 2020. Jeferson completed a Personal Coaching and Leadership course at Polozi Vida Plena in April 2020. In the same month, they obtained a certification in Sales Practices from Exact Sales. Continuing their professional development, Jeferson completed an Effective Leadership course on LinkedIn in March 2020, along with certifications in High Potential Professional Management and Interpersonal Communication Techniques. In February 2020, they completed a course on People Management and a certification in Outbound Marketing and Sales from Udemy and Reev, respectively. Furthermore, Jeferson obtained a certification in Sales Management from Reev in January 2020. Jeferson 'searliest certification is an Inbound Certified qualification from HubSpot Academy, obtained in January 2019.