Charmagne Gomes

Charmagne Gomes currently holds the position of Senior Manager, Delivery at Opportunity@Work since March 2023. Prior to this role, Charmagne served as a Senior Customer Success Manager at Welcome from May 2021 to May 2022, where a tailored events strategy led to improved employee engagement and an impressive 95% product adoption rate across the client portfolio. At Journey, as a Customer Success Consultant for a brief period in early 2021, foundational processes for client success were established. Previous experience includes a long tenure at Informed.co in various roles, including People and Culture Manager and Customer Success roles, where focus was placed on customer centricity and operational efficiency. Early career roles included positions in customer service and administrative support at Modell's Sporting Goods, 76Hudson, and Victoria's Secret. Charmagne holds an Associate's degree in Liberal Arts and Sciences from Bergen Community College.