Charlotte M.

Charlotte M. has extensive experience in customer service and quality assurance, currently serving as a Customer Service Specialist at Standard Oil Of Connecticut, Inc. since February 2017. In this role, Charlotte manages high volumes of customer calls, resolves concerns, sells membership plans, schedules maintenance appointments, and coordinates with dispatch for timely responses. Additionally, Charlotte worked as a QA Analyst at Orchestra from March 2023 to January 2024, where responsibilities included compatibility testing of web and mobile applications, conducting various testing types, and collaborating with stakeholders to ensure product quality. Charlotte holds an Associate's degree in Communication and Media Studies from Housatonic Community College and has further education from Careerist.