Tom Albert Guzman

Tom Albert Guzman has a diverse work experience spanning various roles and companies. Tom Albert began their career in 2007 at Convergys, where they worked as a Technical Support Rep, providing exceptional customer service and support for Intuit QuickBooks. Tom Albert then progressed to roles such as Tier 2/Escalations Team and Subject Matter Expert, where they took on additional responsibilities, including training and upskilling team members.

In 2010, Tom moved into a managerial position as a Senior Team Manager, overseeing multiple support teams and conducting training seminars. Tom Albert continued to excel in this role until 2015.

From 2015 to 2021, Tom worked at NetSuite as an Account Manager. Tom Albert was responsible for selling a range of products and services to mid-market and enterprise-sized businesses, specializing in the Wholesale and Distribution Industry. Alongside sales, they also served as a Customer Success Manager, building strong relationships with clients and acting as their main point of contact.

In 2021, Tom joined Deltek as a Customer Success Manager, focusing on managing a portfolio of 300 SMB-sized customers. Tom Albert'sresponsibilities included maximizing customer ROI, conducting onboarding and training sessions, and handling renewal conversations. Tom Albert also contributed to upselling and new business sales efforts.

Most recently, in 2022, Tom worked at Zoom as a Customer Success Manager. Tom Albert managed over 200 Majors and Enterprise-sized accounts and developed long-term relationships with stakeholders. Tom Albert analyzed customer account trends and provided feedback to internal stakeholders for further optimization.

Currently, Tom is employed at Teramind as a Customer Success Manager, starting in 2023.

Throughout their work experience, Tom has demonstrated strong customer service skills, relationship-building ability, and a commitment to achieving customer success.

Tom Albert Guzman has a Bachelor's Degree in Registered Nursing/Registered Nurse from De Ocampo Memorial College in Sta. Mesa, Manila. Prior to that, they completed their high school education and obtained a High School Diploma from the University of Santo Tomas. Additionally, Tom has received various certifications through LinkedIn on topics such as communication, customer success management, anxiety management, time management, and negotiation.