Client Services Manager - Business Immigration Law

WR Immigration is a global immigration firm known worldwide for its innovation, technology, high touch legal services, and flawless execution. With nine offices in four time zones, the firm provides corporate global visa services in over 100 countries. WR is one of the fastest growing immigration service providers worldwide with over 40 attorneys and 150 immigration professionals working out of offices in Boston, Denver, Los Angeles, Michigan, New York, Oakland, San Francisco, Santa Monica, and Shanghai.

The Client Services Manager is a member of the WR Immigration Leadership Team, working alongside the Executive Committee to develop and implement best practices to support the firm’s legal services. Decisions made by the individual in this position influence many of the firm’s daily operations, especially in relation to client relationships and interactions. 

We are looking to add a Client Services Manager to our Santa Monica team. Remote applicants will be considered, but must be willing and able to work according to Pacific Time Zone business hours. 

Client Services Manager Responsibilities:

• Overseeing the development of internal workflow protocols and documentation, including drafting and distributing firmwide memos in support of case work.

• Supervising the onboarding process for new corporate clients, including facilitating document collection and organization, working alongside the WRapid team to ensure internal platforms are set up accurately, and assisting Partners and Managing Attorneys with responses to client questions.

• Collaborating with Partners and Managing Attorneys to prepare and deliver a variety of documents such as reports, dashboards, and client-specific tools.

• Performing regular analysis of information gathered through standard reports and communicating applicable findings to Leadership/Partners.

• Strategizing and developing best practice protocols for data management and data integrity oversight.

• Creating and implementing initiatives to maintain and ensure integrity and organization of client information.

• Maintaining subject matter expertise for multiple major clients.

• Assisting Attorneys in the development of training materials for client presentations and assisting in presenting when appropriate.

• Working alongside Business Development team to prepare and organize responses to Requests for Proposal and other documentation.

• Other duties as assigned.

Requirements:

• Bachelor’s degree (required) with strong academic background

• At least 5-7 years of business immigration experience required

• Excellent attention to detail

• Strong interpersonal skills

• Proven organizational, process, and computer skills

• Experience with a CRM (Salesforce preferred)

WR Immigration is committed to creating, fostering, and preserving an inclusive environment. We support our team members from all nations and backgrounds to achieve their goals and build a life of their dreams. We recognize that our team members bring different talents, skills, and experiences and their contributions are valuable for our clients and our firm. We believe that it is our responsibility to create an inclusive and respectful workplace that inspires excellence and compassion.

All applicants must include a resume, cover letter, and brief writing sample to be considered for the position.